When the price changes

How you hear about a change to RotaRound's price, when you first pay a higher or lower price, and how VAT fits in.

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What it is#

Now and then RotaRound's monthly price may change, for everyone or just for your account. You are always told by email, and a higher price never reaches you without 30 days' notice.

When to use it#

Read this when you have had the email "Your RotaRound price is changing" or "Your RotaRound price is not changing", or when Billing shows a new price ahead.

How to do it#

  1. Read the email. It says the new price, the day it starts and what you pay until then.
  2. A higher price starts 30 days or more after the email. Your first payment at the new price is the first one on or after that day.
  3. A lower price starts from your next payment.
  4. Open Settings and choose Billing to see your price. There is nothing to press.

What your customer sees#

Nothing. The price is between you and RotaRound.

What happens next#

If a price change we told you about is cancelled before it starts, we email you "Your RotaRound price is not changing", and your price stays as it was.

Good to know#

  • A price agreed for your account carries on until it ends. When it ends with a rise, you get 30 days' notice of that too. A code's discount ends after the payments it was for, as the code said.
  • RotaRound's prices are before VAT. While RotaRound is not VAT registered, no VAT is added. When it registers, that is not a price change: we email every owner at once, and VAT is added on top from your next payment on or after the registration day. Your price before VAT stays the same.
  • If you would rather not pay a higher price, you can close your account in Settings before it starts. If you have paid for the current month, everything works until that month ends.

See also: Pricing

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