What it is#
"Please update your card" is an email RotaRound sends when the card on your account needs changing, for example because it is about to expire or a payment did not go through.
When to use it#
Read this when you have had the email "Please update your card for RotaRound".
How to do it#
- Press Update your card in the email, or open Settings and choose Billing.
- Press Change card. Our payment provider's secure page opens; enter the new card there and you come back to Settings. RotaRound never sees the card number.
- Billing then shows the new card's type, last four digits and expiry.
What your customer sees#
Nothing. Your card is between you and RotaRound.
What happens next#
If a payment did not go through, it is taken again as soon as the new card is saved. Otherwise the new card is used from your next payment.
Good to know#
- We never ask for your card number by email, by phone or in a message. Cards are only ever entered on our payment provider's secure page.
- If the email looks wrong to you, open Settings yourself rather than pressing the button.
Related articles#
See also: Pricing
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