What it is#
RotaRound can pause your payments for a time, for example while something is put right. While they are paused, nothing is taken, and your account stays open and works as it always does.
Payments paused is not the same as an account that is paused. An account pauses when a trial ends with no card or a payment is not made in time; then the app is locked until a payment goes through. With payments paused, nothing is locked.
When to use it#
Read this when you have had the email "Your RotaRound payments are paused", or when Billing says "Payments paused".
How to do it#
- Open Settings and choose Billing.
- The status says "Payments paused until" the day they start again, or "Payments paused" when no end day is set.
- There is nothing to press. Keep using RotaRound as usual.
What your customer sees#
Nothing. Your customers and your team carry on as normal.
What happens next#
When payments start again, we email you "Your RotaRound payments have started again" with your next payment and its amount. Nothing is taken for the time they were paused.
Good to know#
- Only RotaRound can pause or start your payments again. If you want to stop paying altogether, close the account from Settings.
- You can still change your card in Billing while payments are paused.
Related articles#
See also: Pricing
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