Two vans, weekly and fortnightly customers, keys for half of them. Every key and every alarm code is on the property; each team member sees the week's visits with access and key details.
Software for cleaning businesses
Keys, access instructions and every team member's day together, with a sick day covered in a few taps.
2 months free, no card needed.
Why RotaRound for cleaning businesses
Cleaning runs on trust and on keys. The same houses, weekly or fortnightly, often empty when you arrive. Customers want to know who is coming and when; you need to know who holds which key and where every team member is at ten o'clock.
RotaRound keeps the keys, the access instructions and the schedule together. Each team member's page shows their day with the codes and notes for every property. Customers can be emailed when each visit is confirmed, and can update their own instructions without ringing you.
Sickness is the daily problem in a cleaning business. When someone is off, you cancel their day in one place, customers are told, and Waiting to be scheduled offers a slot for each visit. Nothing falls through.
Written agreements with a price review built in mean the price is reviewed on time without an awkward conversation.
Three examples
A team member off sick at 7am. Her day is cancelled in a few taps, eight customers are emailed, and the owner reassigns the two that cannot wait from Waiting to be scheduled.
A customer changes their alarm code. They update it on their customer portal; the team member attending sees the new code on hers before she sets off.
The features that matter most for cleaning
How RotaRound fits a cleaning business
Most cleaning customers want the same team member on the same day. In automatic mode, a customer settles with the same team member on the same weekday after a set number of visits, and the diary keeps them there. You can also choose a customer's days and team member on their property.
Houses take different lengths of time. Each regular service carries its own hours per visit, and its price as a fixed amount per visit or an hourly rate. The diary places visits inside each team member's working hours and around their holidays.
When a customer goes away, pause the property from the first day to the last. The diary plans no visits for those days, and planning starts again on the next working day.
One-off work, such as a deep clean or an end of tenancy clean, can be quoted first. The customer accepts the quote online, and the work is ready for the diary.
Questions from cleaning businesses
Can each customer keep the same team member?
Yes. In automatic mode, a customer settles with the same team member on the same day after two visits there, or the number you choose in Settings, and the diary keeps them there. You can also choose a customer's team member on their property.
Can I charge by the hour?
Yes. Each regular service is priced as a fixed amount per visit or as an hourly rate with the hours per visit. The invoices price each visit at the rate in force on its date, ready for your accounting software.
Can my team see their day on a phone?
Yes. Each team member has a private dashboard that opens in the browser on their phone, with nothing to install and no password. It shows their visits with the address, the access instructions and the keys they hold for each one.
How do I move my customer list across?
Upload the customer list you already have, or fill in the customer template from the Moving to RotaRound page. Nothing is saved until you have checked every value, and your team members come across the same way from their own template.