Fixed and indexed rises

Choose a new price by CPI, RPI, a percentage or a price you set, and see exactly what each property will cost before anything is sent.

Last updated

What it is#

When a price is due for a review you need a fair new figure and a clear reason for it. Prepare price change is the dialog where you choose that figure. It offers four ways to set it:

  • CPI: the latest published 12 month Consumer Prices Index rate.
  • RPI: the latest published 12 month Retail Prices Index rate.
  • A percentage: one rise across every property. This is the choice the dialog starts on.
  • Set the prices: a new price for each property, typed in by you.

The CPI and RPI rates come from the Office for National Statistics. The card shows the rate and the month it covers, for example "The CPI 12-month rate for June 2026".

When to use it#

Use it for any customer without an agreement whose price is due, or at any time you want to change a price. Rises for customers with a signed agreement are worked out by the agreement itself, so you do not choose a method for them.

How to do it#

  1. On the Price reviews page, press Review price rise on the row. From a customer's record, press Review price, then Prepare a price rise.
  2. Under New prices, choose one of the four cards.
  3. For A percentage, type the rise in Increase by. For Set the prices, type the New price for each property. It starts filled in with the current price.
  4. Check each property's line. It shows the price now, the new price and how it was worked out, for example "£50.00 to £51.60 (RPI 3.2%, 12 months to Jul 2026)".
  5. Check Notice (days) and New prices take effect. The date starts at the sending day plus your notice period.
  6. Press Review the price change email to see the email before it goes.
  7. Press Send the price update.

What your customer sees#

An email headed with your trading name giving the new price, the old price and the day it starts. With CPI or RPI it says the rise matches that rate, published by the Office for National Statistics. With a percentage or prices you set, it says this is your annual review. It never gives a clock time.

What happens next#

The new price is saved for each property from the date you chose, and the review clock starts again. The row leaves the Price reviews page. The customer's reply, if any, comes to your Mailbox.

Good to know#

  • Every worked out price is rounded to the nearest 10p for each property.
  • If the live rate cannot be fetched, the card reads "CPI unavailable" or "RPI unavailable". Choose A percentage or try again shortly.
  • A price can go down as well as up. The dialog and the email then say so.
  • An agreement sets its own method when it is sent: Fixed % each year, Indexed to CPI at review month or Indexed to RPI at review month. At each review the app prepares the rise for you, rounded to the nearest 10p.
  • If the rate for an agreement rise cannot be fetched, the rise is flagged. Open it, enter the 12-month rate and For the month, then press Apply the rate.
  • Nothing here differs between automatic mode and self mode.

Not what you needed? Contact us and say what you were trying to do.